Self Service Portal for Oracle CRM On Demand
Our entire Sales / Support team really loves CRM++ Email Workbench. The solution helps in improving the team's productivity by :
- Providing a single user interface to handle all email communication in CRM
- Tagging all email communication in relevant CRM records for future reference
- Leading Telecom Distributor
Today’s customer wants to be updated and have a continuous and reliable access to their data, be it the personal information or the status of a Service Request the logged, or enquiries about a future products. Web 2.0 has truly raised the bar and has become socially very powerful. Hence it is very important for the companies to equip themselves with a 24/7 resource or a system which can keep track of the customer requirements. Similarly, they also need to stay tuned with their Employees, Stakeholders and Vendors.
CRMIT’s CRM++ Self Service Portal and Knowledgebase solution offers you the ability to create and launch a Portal tightly integrated with your Oracle CRM On Demand system in a matter of few days. This is a fully configurable solution in terms of security and data visibility. Our Self Service Portal contains a fully searchable Knowledgebase, which can easily retrieve the required information from the CRM System. You can log Service requests / Cases / Search relevant Knowledgebase solutions / Track the results on a periodic basis.
Self Service Portal is built using the best of Web 2.0 technologies and can also be extended to support any CRM Object with customer required configurations. Our extendible artchitecture makes sure that you can enable as much of self service you want to your end customers and still have better control on data visibility and security.
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+91 80 4292 5555
st@crmit.com
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