Distribution and management of Leads, Opportunities and Service Requests to various Business Partners is an integral part of many companies today.

Features:

• Partner selection based on Geography, Product Expertise & Customer Reach.
• Intelligent assignment of Leads, Service Requests and other activities to the Right Partner.
• Management of Leakage in Lead & Service Requests.
• Partner Miscommunication.

Effective management of these can lead to shorter sales cycles, improved customer satisfaction and higher revenues. Complementing the existing OnDemand functionality CRMIT, has developed a Partner Portal that offers features to facilitate this process.

Business Benefits:

• Partners can access and update the CRM OnDemand data as per their Business Rules.
• Minimize lead time for handling sales or service call.
• Reduce communication or operational cost and minimize Sales & Service Cost.
• Provide quicker response & better service to customers and prospects.
• Get better insight into channel activities and better collaboration with partners on opportunities and activities.
• Reduce channel management conflicts or costs. Increase satisfaction within partner communities.