Companies across the world have realized that efficient management of their Leads and Customer Service Requests can lead to Higher Sales and greater customer loyalty. Today, most companies harness the power of Internet to capture leads and service requests using special forms on their websites. The responses to these are automatically created as E-mail and sent to company staff (local or global) who, act upon them. However, these leads or server requests are manually re-entered into company CRM system consuming a lot of time.

CRMIT’s E-mail tracker is a powerful add-on that converts your incoming E-mails into CRM OnDemand Records automatically.

• It makes your Email Campaign a configurable for easy process.
• A fully customizable interface: Allows the business users to configure campaigns with different Mail IDs / Servers.
• These Mail IDs can be published via Print or Electronic Media.
• All responses to this are picked in batches and inserted into CRM OnDemand, where they can be processed further.
• All E-mails are backed up for further review, usage and audit purposes.
• Supports all standard SMTP and Pop Mail Servers.
• Ability to configure a custom response to the user according to the type of campaign.
• Ability to capture replies for Service Requests and inserts them as Actions in CRM OnDemand.