Organizations have been always facing the challenge of achieving customer satisfaction. Handling customer requests at Contact Centers or Call Centers, be it as simple as basic product information or technical information CRMIT, plays a vital role in customer satisfaction.

CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM OnDemand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and OnDemand Call Center vendors like Avaya OnDemand and Pandora.

Features:

• To make Outgoing Calls.
• To answer Incoming Calls.
• Call Transfers.
• Conference Calls.

Business Benefits:

• Deliver excellent service by phone: Call details are previewed before answering and the call agent is in a better position to offer services.
• Increased staff productivity: Incoming calls can be handled more effectively and outbound calls can be made quicker with one click dialing button to improve efficiency.
• Lower costs: Saving the time on each call reduces the overheads.

For more details please mail us at contact@crmit.com